How to setup auto-fill when referencing another user in a comment

[App Admin]

How do I make it so when I reference someone in a comment via @soandso, their name will automatically be populated, so I can select and they will receive an email notification?

[Lisa Reilly]

Hi there

I had this problem before and the issue was that I didn't have the "Browse Users" Global Permission turned on. SEe how to do this here: https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions

[AlaA]

Hey,

By default, when a user mention someone in a comment via the alais '@', all possible name will start to appear as you type so that you can choose the intended user. May I know whether you are having a problem when you try to mention someone in the comment? If yes, can you try to mention using '[~' and check if there will be any names appearing?

Cheers,

[App Admin]

Interesting, neither @ nor ~ worked. I only have two users, and when I start typing their name nothing comes up.

[AlaA]

That's odd... Is there any pattern for the problem here? For example, does it only occur in specific projects? Or in all projects? Does it occur in specific browser or all browsers?

[App Admin]

All projects. When I try @john.doe or even @john, nothing.

[AlaA]

Honestly, I'm not sure what might be the cause of the problem we have here. Can you please try to replicate it with different web-browsers? And also, can you try to enable safe mode and check whether the problem still persists?