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How to set by default the Satisfaction survey ? Edited

Hi,

We don't receive a lot of answers from the satisfaction survey so I would like to set the satisfaction to 5 stars by default, is it possible ? It will oblige the clients to modify it if they don't agree with that.

 

Other question, right now it is set on 0 stars by default, but is it understood in the reports as a 0 star response or is it just ignored ?

 

Thanks for the answers !

1 answer

0 votes
Hana Kučerová Community Leader Mar 04, 2021

Hi @Stephane Curinckx ,

I don't think it is possible. I believe the rating is not set by default, so it doesn't affect statistics.

Thanks for the answer @Hana Kučerová 

That's quite disappointing, there's not much we can do with this satisfaction survey... Is there a good plug in to go futher ?

Hana Kučerová Community Leader Mar 08, 2021

Hi @Stephane Curinckx ,

yes, there are some applications, which enable you to do more like:

But to be honest I didn't try any of them, so I cannot do any recommendation here.

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