In Atlassian Support system, there is a custom field "first response date".
How do I add such a thing?
My plan with this field is setting first starting progress date when user starts his issue.
1. I added a custom date field.
2. I went to workflow, and found transtion "Start Progress", but I couldn't set such a condition.
Desired condition and action:
On "Start Progress" transition, or on the event of "Add Work-log"
If "Start Date" is EMPTY, set current date at "Start Date".
Thank you!
Best regards,
CJ Lee
Write your custom post function to caoture date and configure at "Start Progress" transition, i done this way
"Writing custom function", did you mean it like programming? or can I do this in JIRA GUI?
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Yes, your are correct!
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Thank you very much.
However is this the only way? in other words, is this how Atlassian possibly doing it for their customer support system?
Have a great day!
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Glad to hear my asnswer helped!!
check my another answer to use the post function which is already exits on atlassian market
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If you installed JSU Plugin you can use this post function https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Post-Functions#JIRASuiteUtilitiesWorkflowPost-Functions-UpdateIssueCustomFieldPost-Function
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