Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to send sastisfaction survey using a scriptrunner email?


In Jira service management 5.4 I have to disable the JSM notifications and use a scriptrunner email instead when an issue is resolved.

But I still want the customers to receive the customer satisfaction survey.

How can I add it, in the scriptrunner email?

1 answer

1 accepted

0 votes
Answer accepted
Ram Kumar Aravindakshan _Adaptavist_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 20, 2023 • edited

Hi @philippe_puy-ext

For your requirement, you could use the Send-Custom Email post-function, i.e. whenever the issue transitions to Done, for example, the custom email is triggered.

And for the template, I have run a basic test using the free survey template available at

Below is a screenshot of my Send Custom Email configuration:-


Below is a screenshot of the survey mail produced:-



I hope this helps to answer your question. :-)

Thank you and Kind regards,


Thank you for your answer Ram

Suggest an answer

Log in or Sign up to answer