How to resolve to Done an opened issue linked to a resolved (Done) issue

The issue CADX-74 was created as a duplicated issue (OHI-275). The creation issue was reporting an error as it appeared there was a bug with our JIRA installation. The application was moved on the server, from a primary disk (reported as full). Once the application was moved and restarted, multiple copies of the issue were created. I labelled the issues as duplicated. Now it looks like the duplicated issue cannot be close; see the screen capture of for the duplicated issue.

How can I proceed? I had to remove the duplicated issues out of the sprint in order to be able to close it

Regards,

Daniel

JIRA-CADx-73.png

1 answer

0 votes

I suspect the disk being full has damaged some of your data.

Try running the integrity checker first - your issue is showing the usual symptom for an inconsistent set of data around the workflow, and the IC can find and fix that.

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