How to resolve to Done an opened issue linked to a resolved (Done) issue

The issue CADX-74 was created as a duplicated issue (OHI-275). The creation issue was reporting an error as it appeared there was a bug with our JIRA installation. The application was moved on the server, from a primary disk (reported as full). Once the application was moved and restarted, multiple copies of the issue were created. I labelled the issues as duplicated. Now it looks like the duplicated issue cannot be close; see the screen capture of for the duplicated issue.

How can I proceed? I had to remove the duplicated issues out of the sprint in order to be able to close it

Regards,

Daniel

JIRA-CADx-73.png

1 answer

0 votes

I suspect the disk being full has damaged some of your data.

Try running the integrity checker first - your issue is showing the usual symptom for an inconsistent set of data around the workflow, and the IC can find and fix that.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,118 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot