you need to create a transition from closed to whatever open status you want to be able to go to ( some people create a status called "reopened" and others just go back to a status like "in progress" or whatever.
And then check the permissions to be sure the right people have permission to "reopen" the task and you should be able to do it no problem.
I tried this, but Jira does not allow me to create such transition links. It appears that there is some specific parameter that ned to be changed in settings.
Do you have info about required changes in settings?
What does "does not allow me to create" mean? You have to be an administrator, open up the workflow and edit it. There's two editing modes - a "draft" where you have only limited options (mostly changing transitions) and a "full" edit mode where you can do anything. Which are you in?
Facing the same issue here. When I click to publish the Draft Workflow I got this error message "
You are editing a draft workflow. The step 'Closed' has no outgoing transitions in the Active workflow, so you cannot add any outgoing transitions in the Draft workflow"
It's a known bug in JIRA. The workaround is that you need to create a new workflow and migrate to it (obviously, copy the existing one as the baseline though)
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