How can we filter a parent ticket from the same issue type?
The reason behind is if we have a Problem Report ticket from customer will usually leads to many cloned tickets.
When come to reporting, this will somehow causing misunderstanding to the management that the project has many Problems.
If we can have a filter to sort for the parent ticket, it would be great.
Look forward to your reply.
I guess your parent issue is linked to a child issue by a link. There is an out of the box JQL function
issue = linkedIssues(issuekey, linktype)
but it is not flexible enough because you need to pass an issue key.
There are more flexible JQL functions in Adaptivist Scriptrunner plugin. For example, linkedIssuesOf(Subquery, link name). You can read more here
Issue links have two directions. You can find it in cog item -> issues -> issue linking. For example, link Cloners has two directions "clones" and "is cloned by". If you want to get all issues from which other issues were cloned then you can write the following query
issueFunction in linkedIssuesOf("", "clones") (it is your case)
If you want to get all issues that were cloned from other issues you have to write
issueFunction in linkedIssuesOf("", "is cloned by")
We are very close to the outcome.
Below is the filter that I use:
issueFunction in linkedIssuesOf("", "clones") AND issuetype = "ChM Task" AND project = I_xx_xxx_xxxx
With the above filter, I do see some duplicate tickets. IS there a filter to get only IBBI-2842?
There are also some standalone tickets, (No link) and some tickets that linked to IMS Application.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs