How to disable a ticket from dashboard inbox once ticket is reject or cancel?

Hi All,

We don't have option to reopen the once ticket is cancl or reject.

So we don't want show in user dashboard Inbox(Assign To me).How to achive this?

1 answer

1 accepted

This widget could not be displayed.

I'm sorry, but this is very unclear.

What do you mean by "dashboard inbox"? Can you confirm that "cancel" and "reject" are status in your workflow? Are you using the resolution field?

Cancel and Reject are two statuses in workflow.No I am not using Resolution filed.

What do you mean by "dashboard inbox"? Gadget Assigned to me

Ok, good start. The "assigned to me" gadget basically filters for "assigned to current user and unresolved", so the answer to your question is "use the resolution field"

Have a look at your workflow. Check that the transitions going INTO the status of cancel or reject either

  • Use a transition screen with the resolution on it
  • Have a post-function that sets the resolution

Additionally, you need post-functions to clear resolution when re-opening the issues.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

40 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you