How to disable a ticket from dashboard inbox once ticket is reject or cancel?

[Suresh]

Hi All,

We don't have option to reopen the once ticket is cancl or reject.

So we don't want show in user dashboard Inbox(Assign To me).How to achive this?

[Nic Brough -Adaptavist- · Accepted solution]

I'm sorry, but this is very unclear.

What do you mean by "dashboard inbox"? Can you confirm that "cancel" and "reject" are status in your workflow? Are you using the resolution field?

[Suresh]

Cancel and Reject are two statuses in workflow.No I am not using Resolution filed.

What do you mean by "dashboard inbox"? Gadget Assigned to me

[Nic Brough -Adaptavist-]

Ok, good start. The "assigned to me" gadget basically filters for "assigned to current user and unresolved", so the answer to your question is "use the resolution field"

Have a look at your workflow. Check that the transitions going INTO the status of cancel or reject either

• Use a transition screen with the resolution on it
• Have a post-function that sets the resolution

Additionally, you need post-functions to clear resolution when re-opening the issues.