How to define screen for Issue Type?

Hi there,

I'm having trouble understanding how I set the default screen for a specific Issue Type.

I'm not referring to the ability to set a screen for specific transitions in Workflows. I'm referring to the screen used for the "full ticket view".

I'd like to use a different screen for the Purchase Issue Type than for all other types.


1 answer

0 vote

Create a new screen.  

Create a new "screen scheme" and use your new screen for the appropriate action (I think it's "view" in this case)

Create a new "issue type screen scheme" that says "For Purchase issue types, use my new screen scheme"

Associate that with the project.

(I'd recommend copying the ones you're already using in the project as a baseline, so you can apply them without breaking other stuff, and revert if it goes wrong)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted an hour ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

10 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you