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How to create scripted condition by referrer URL

bauerprocessconsulting

I'm trying to prevent issue creation if initiated from a specific URL, i.e. {base-URL}/servicedesk/customer/portal/6/create/27.

I can't find the scriptrunner method required to do this.

Any ideas?

Accepted answers

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Thanos Batagiannis _Adaptavist_

Hi Soeren,

So the referrer URL you posted, if you "decode" it means:

portal - The request came from the portal

6 - The portal id of the project

create - The action

27 - The id of the request type

So, I do not think that you can get the referrer url in a scripted validator, but what you can do is.

For the project with the portal Id 6 and for the request type with id 27 and in the issue creation step to create a validator that will check if the creation came form the portal or not.

Now If the workflow is shared among different projects and/or request types, then a script will be required.

Below is a script that demonstrates how to get a portal id from the project, the id of a request type upon issue creation and finally if the request came from the portal or not.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.servicedesk.api.portal.PortalService
import com.atlassian.servicedesk.api.requesttype.RequestTypeService

// the issue in creation that triggers the validator
def issue = issue as MutableIssue
def adminUser = ComponentAccessor.userManager.getUserByKey("admin")

def portalService = ComponentAccessor.getOSGiComponentInstanceOfType(PortalService)
def requestTypeService = ComponentAccessor.getOSGiComponentInstanceOfType(RequestTypeService)

// get issue project and then it's portal id
def project = issue.projectObject
def portalId = portalService.getPortalForProject(adminUser, project)?.right()?.get()?.id

// get issue request type value and get the id of it
def requestTypeCF = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(requestTypeCF)
def requestQuery = requestTypeService.newQueryBuilder().issue(issue.id).build()
def requestTypeId = requestTypeService.getRequestTypes(adminUser, requestQuery)?.right()?.get()?.results?.find {it.key == requestType?.requestTypeKey}?.id

// check if the request comes from portal or not
def objectNode = transientVars."issueProperties".get("request.channel.type")
def isFromPortal = objectNode?.get("value")?.textValue == "portal"

log.debug "Portal id: $portalId | Request Type Id: $requestTypeId | Is the request comming from the portal ? : $isFromPortal"

If something does not make sense, or if you need further assistance , please ping me.

Kind regards, Thanos

bauerprocessconsulting

Hello Thanos.

Thanks for your reply - I think I get it.

For now, I'm getting errors:

unable to resolve class com.atlassian.servicedesk.api.requesttype.RequestTypeService and unable to resolve class com.atlassian.servicedesk.api.portal.PortalService