The tickets are getting created from mail handler and there will be some data in the description, instead of all the data we wanted to copy only email address present in the description to other custom field.
You can indeed achieve this using our JMWE app's Set Field Value post-function on the Create transition.
For that, you need to set "value type" to "Groovy Expression" and use a regular expression to extract the email address from the description. Something like:
def match = issue.get("description") =~ /(?mi)Email: (.+)/
match.groupCount() ? match : null
Hi @Janaki_R, you definitely need an app to achieve that. I've done something similar using ScriptRunner, but I'm sure you can find other apps that can help you as well. It depends on your experience with scripts and how variable your template description string can be. That said, which app are you currently using?
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