How to change domain name for all users; new company domain name.

We have a new company domain name (internet domain not the MS one).  We use LDAP user directory for JIRA and Confluence.  Our users log-in fine but when they send email their "from email" field is the new one and the incoming mail handler does not recognize them as users.  I observe the user directory through JIRA and see that all users are represented by their old domain name (i.e. user1@oldDomainName.com).

I have one user in local directory with a user@steadySameOldDomainName.com that is well handled by the incoming mail handler.

My question is how do I change all users from user1@oldDomainName.com to user1@newDomainName.com ?

 

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I'd imagine you need to ensure the LDAP is updated with the new addresses and then run a full synchronization. Administration -> User Management -> User Directories.

 

If you have users in the local directory you can update the using the API. Bob Swifts JCLI is my tool of choice for this sort of thing: https://marketplace.atlassian.com/plugins/org.swift.jira.cli

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