How to add email notification for the custom field

I have created a QA assignee field in JIRA , but i don't get email notification when someone assigns the ticket to the QA assignee filed. How to enable the email notification.?

2 answers

This widget could not be displayed.

There's no event for assigning users to a custom field. Any custom event you create must be used in a transition instead of the Generic event (unless you're willing to code an event listener).

You could work around this in different ways:

  1. Notify the QA Assignee picker field on an Issue Updated event in your Notification Scheme. That will cause lots of emails though
  2. Create a custom event called QA Assignee Changed that you trigger with a transition in which you update the QA Assignee. That event should notify the QA Assignee field. It would be ideal if you also added a validator to make sure the QA Assignee is set.
This widget could not be displayed.

Hi Saranya,

You can send notification when custom field is getting a specific value or transits from null to non-null. Check out our add-on

And specifically this messenger template:

SLACK - Notify reporter on issue transition from status A to status B



Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

143 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you