How to add email notification for the custom field

I have created a QA assignee field in JIRA , but i don't get email notification when someone assigns the ticket to the QA assignee filed. How to enable the email notification.?

2 answers

There's no event for assigning users to a custom field. Any custom event you create must be used in a transition instead of the Generic event (unless you're willing to code an event listener).

You could work around this in different ways:

  1. Notify the QA Assignee picker field on an Issue Updated event in your Notification Scheme. That will cause lots of emails though
  2. Create a custom event called QA Assignee Changed that you trigger with a transition in which you update the QA Assignee. That event should notify the QA Assignee field. It would be ideal if you also added a validator to make sure the QA Assignee is set.

Hi Saranya,

You can send notification when custom field is getting a specific value or transits from null to non-null. Check out our add-on

And specifically this messenger template:

SLACK - Notify reporter on issue transition from status A to status B



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