How do you block an external email

[Kimberly Hendricks]

We are receiving emails from an external reporter that has no affiliation  with our company.  It's some sort of new email.  How so we block this email so it doesn't create a service request?

[Thomas B]

Hello @Kimberly Hendricks - you should blacklist the email address in the administration of your email provider, are you using Office 365, Gmail, Yahoo or something else?

Jira links to an email and every email sent that email address is converted to a Jira ticket, so if you can block it in the inbox that would be ideal.

Thanks