Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How do you block an external email

Kimberly Hendricks
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 5, 2019

We are receiving emails from an external reporter that has no affiliation  with our company.  It's some sort of new email.  How so we block this email so it doesn't create a service request?

1 answer

0 votes
Thomas B
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 5, 2019

Hello @Kimberly Hendricks - you should blacklist the email address in the administration of your email provider, are you using Office 365, Gmail, Yahoo or something else?

Jira links to an email and every email sent that email address is converted to a Jira ticket, so if you can block it in the inbox that would be ideal.

Thanks

Suggest an answer

Log in or Sign up to answer