Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do we make CC user as reporter in jira?

we are sending mail to jira from no reply email id keeping one user in CC. After the ticket created in jira, in the reporter field, it is showing as for ex. Instead of this, we want CC user should come in Reporter field of jira.

2 answers

0 votes


1) When configuring E-mail Handler select CC Assignee checkbox;

2) Add post-function that copies Assignee field value to Reporter field to the initial transition;

3) Add second post-function that clears Assignee field if needed.

4) Reorder post-functions so the one that clears Assignee field is below the other;

Now you are all set.

0 votes

Hello Hema,

I hope you are having a nice day.

Unfortunately, the default e-mail handler of JIRA does not have the functionality to add e-mail addresses on CC as the reporter of issues, however, there are some plugins that provide this kind of customization:

E-Mail This issue

In-Mail Handler PRO

CCC EZGooey Message Handler

Let me know if this information helps.

Hi, @Petter Gonçalves  I have configured the incoming mail handler using Email This Issue plugin. Can you please let me know how we can achieve CC user as a reporter in jira using Email this issue plugin.



Thanks in Advance

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you