How do I close a task without any diaglog screen and preselect "Fixed" as default resolution?

We would like to close a task without any dialog screen opening and preselect "Fixed" as default resolution. When clicking a close button of a task, it should just be closed as fixed. A task don't need anything more than that. Can this be implemented? Please advise.

2 answers

1 accepted

This widget could not be displayed.

Change the workflow.

When you close your issue, you need to set a resolution.  The default workflow does this by popping up a screen with "Resolution" as a field, and asks the user to set one.

As you always want to set it to "fixed", this is redundant, so you can skip it by doing two things.  Edit the workflow, finding the "Close" transition and:

  1. In the header, look for the "screen".  Remove the screen from the transition (this gets rid of the dialog)
  2. Now look at the "post function" tab.  Add a new one (accept the default positioning of it in the list), selecting "set field to value".  This will give you the list of fields you can set - choose "resolution", and then it will offer your list of resolutions, so select "fixed".  This makes the transition automatically set it to "fixed" when it is used.


Thanks Nic, It works!!

Yep, this is the better answer!

I think Anandh tried to mark us both correct!

I guess so, too

Yeah! Both of your answers are useful to reslove my issue. So i marked both of you as correct.

This widget could not be displayed.

In your close transition you would use no screen and you would need a postfunction that set the resolution to fixed.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

281 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you