How do I close a task without any diaglog screen and preselect "Fixed" as default resolution?

We would like to close a task without any dialog screen opening and preselect "Fixed" as default resolution. When clicking a close button of a task, it should just be closed as fixed. A task don't need anything more than that. Can this be implemented? Please advise.

2 answers

1 accepted

1 vote

Change the workflow.

When you close your issue, you need to set a resolution.  The default workflow does this by popping up a screen with "Resolution" as a field, and asks the user to set one.

As you always want to set it to "fixed", this is redundant, so you can skip it by doing two things.  Edit the workflow, finding the "Close" transition and:

  1. In the header, look for the "screen".  Remove the screen from the transition (this gets rid of the dialog)
  2. Now look at the "post function" tab.  Add a new one (accept the default positioning of it in the list), selecting "set field to value".  This will give you the list of fields you can set - choose "resolution", and then it will offer your list of resolutions, so select "fixed".  This makes the transition automatically set it to "fixed" when it is used.


Thanks Nic, It works!!

Yep, this is the better answer!

I think Anandh tried to mark us both correct!

I guess so, too

Yeah! Both of your answers are useful to reslove my issue. So i marked both of you as correct.

In your close transition you would use no screen and you would need a postfunction that set the resolution to fixed.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

607 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you