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How do I close a task without any diaglog screen and preselect "Fixed" as default resolution?

Anandh1

We would like to close a task without any dialog screen opening and preselect "Fixed" as default resolution. When clicking a close button of a task, it should just be closed as fixed. A task don't need anything more than that. Can this be implemented? Please advise.

Accepted answers

Nic Brough -Adaptavist-

Change the workflow.

When you close your issue, you need to set a resolution. The default workflow does this by popping up a screen with "Resolution" as a field, and asks the user to set one.

As you always want to set it to "fixed", this is redundant, so you can skip it by doing two things. Edit the workflow, finding the "Close" transition and:

In the header, look for the "screen". Remove the screen from the transition (this gets rid of the dialog)
Now look at the "post function" tab. Add a new one (accept the default positioning of it in the list), selecting "set field to value". This will give you the list of fields you can set - choose "resolution", and then it will offer your list of resolutions, so select "fixed". This makes the transition automatically set it to "fixed" when it is used.

All comments

Udo Brand

In your close transition you would use no screen and you would need a postfunction that set the resolution to fixed.

Nic Brough -Adaptavist-

Change the workflow.

When you close your issue, you need to set a resolution. The default workflow does this by popping up a screen with "Resolution" as a field, and asks the user to set one.

As you always want to set it to "fixed", this is redundant, so you can skip it by doing two things. Edit the workflow, finding the "Close" transition and:

In the header, look for the "screen". Remove the screen from the transition (this gets rid of the dialog)
Now look at the "post function" tab. Add a new one (accept the default positioning of it in the list), selecting "set field to value". This will give you the list of fields you can set - choose "resolution", and then it will offer your list of resolutions, so select "fixed". This makes the transition automatically set it to "fixed" when it is used.

Anandh1

Thanks Nic, It works!!

Udo Brand

Yep, this is the better answer!

Nic Brough -Adaptavist-

I think Anandh tried to mark us both correct!

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