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How can I send Time to SLA panel data to EazyBi?

Edited

Hi, I'm using time to SLA.

I WANT to create visual reports using EazyBi.

Although I followed  the guide below,

https://confluence.snapbytes.com/plugins/servlet/mobile?contentId=38175930#content/view/38175930

 

It does not provide the way how to send SLA panel data such as weather met or exceeded,

startdate(yymmdd/dd:hh:ss),

targetdate(yymmdd/dd:hh:ss), enddate(yymmdd/dd:hh:ss),

Elapsed time (dd/dd:hh:ss) etc.

community 질문 .png

 

Is there any way to use those kinda data in EzyBi?

It is so crucial to my business that I have to know how to apply it.

 

Best regards.

Lee.

 

1 answer

1 vote
Tuncay Senturk Community Leader May 09, 2022

Hi @이의석 

Welcome to the Atlassian Community!

Actually, the guide you already mentioned provides the solution for your needs.

You can use following properties in your eazyBI reports;

- slaStatus as SLA Status (whether it is MET or EXCEEDED)

- startDate as SLA Start Date

- endDate as SLA End Date

- targetDate as SLA Target Date

- workingDuration (SLA Elapsed Duration)

Tuncay Senturk Community Leader May 09, 2022

If you are having issues/difficulties please raise a support ticket here and the team will help you as soon as possible.

Thank you for your reply, I got the table as belows.

eazybi 질문.jpg

I want to get startdate, endate fiels in YYYY:MM:DD:HH:MM:SS format,

and I can't recognize information in the status field and duration field like that.

pls, assist me to solve this problem.

 

Thank you in advance.

Regards.

Tuncay Senturk Community Leader May 09, 2022

You can use javascript to convert to any format you want. If you need further technical assistance please do not hesitate to raise a support ticket. The team will help.

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