We are trying to limit the amount of text that can be entered into the Summary and Description fields so that we do not need to read pages prior to finding out what the request is. This would be at the time of the request creation and possibly during editing through the transitions. Any thoughts?
Summaries are already short text, so 255 character max.
Thanks for your response, Nic. 250 characters is WAY too much for our summaries. We are looking for Action items as a TITLE, with the short description to follow in the Description field. Even that, we don't want to read through a novella in order to find out what is needed. I guess this will become a STRONG TRAINING TOPIC. :-)
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