How can I give regular users view access to a Jira Software project?

We have a help desk portal which serves our whole company. Our IT organization and some key users are are the jira-users group. The rest are only in users.

 

People outside of jira-users are currently unable to view or comment on tickets in our Jira Software project, even though we've set that project to give that permission to any logged in user. How can I give them access to view or comment on these tickets?

 

Thanks!

Kris

1 answer

1 vote

You either have to give them the right to log in (which consumes a licence), or start making the project anonymously accessible (Which is a nightmare in terms of tracking, and generally should *never* be anything but read-only)

We'd like it to be read only for anyone in the company, but definitely don't want to make it anonymously accessible.

 

The reason I asked this was because I noticed that adding users to it was consuming licenses.

The licence consumption is because JIRA's licence really is counted by user.  These people will be using JIRA, so they need to be licenced.

If you don't want to consume licences, the only option is "anonymous".

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot