How can I give regular users view access to a Jira Software project?

[kristopherw]

We have a help desk portal which serves our whole company. Our IT organization and some key users are are the jira-users group. The rest are only in users.

People outside of jira-users are currently unable to view or comment on tickets in our Jira Software project, even though we've set that project to give that permission to any logged in user. How can I give them access to view or comment on these tickets?

Thanks!

Kris

[Nic Brough [Adaptavist]]

You either have to give them the right to log in (which consumes a licence), or start making the project anonymously accessible (Which is a nightmare in terms of tracking, and generally should *never* be anything but read-only)

[kristopherw]

We'd like it to be read only for anyone in the company, but definitely don't want to make it anonymously accessible.

The reason I asked this was because I noticed that adding users to it was consuming licenses.

[Nic Brough [Adaptavist]]

The licence consumption is because JIRA's licence really is counted by user.  These people will be using JIRA, so they need to be licenced.

If you don't want to consume licences, the only option is "anonymous".