We have a help desk portal which serves our whole company. Our IT organization and some key users are are the jira-users group. The rest are only in users.
People outside of jira-users are currently unable to view or comment on tickets in our Jira Software project, even though we've set that project to give that permission to any logged in user. How can I give them access to view or comment on these tickets?
You either have to give them the right to log in (which consumes a licence), or start making the project anonymously accessible (Which is a nightmare in terms of tracking, and generally should *never* be anything but read-only)
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs