How do i change the "unresolved" text in resolution field from plain to italics. I have problem in sorting the issues by unsresolved component. Basically all the issues when has  "unresolved" text in italics is sorted correctly. But the ones in plain text or not sorted. This issue ocurred after importing the issues. All the imported issues have a problem.

 

2 answers

Hi Deeps,

You can check below Knowledge base for the fix of this issue.

https://confluence.atlassian.com/display/JIRAKB/JIRA+Shows+Multiple+UNRESOLVED+Statuses

Taha

0 votes

Someone has broken your installation by adding "unresolved" as a resolution.  JIRA treats ANY resolution as resolved, irrespective of what the text is - only <empty field> is truly unresolved.

First, go to admin -> issues -> resolutions and rename "unresolved" to "broken resolution" - that makes it clear to your users what is happening.

Second, you'll need to fix all the broken ones.  Without using scripts or addons, you can either move them through the workflow going through screens that include the resolution so that you can set it, or you can edit the workflows to add a "correct resolution" transition from their current status back to the same status with a post-function of "update issue field: resolution = none"

Once you've fixed all the "broken resolution" issues, you can delete it from the list.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,960 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you