Help solving 404 after upgrade to JIRA 6.2

I just finished upgrading JIRA from 6.1.7 to 6.2 and we are now getting 404 errors when navigating to the Issue Details page. Also looks to happen when we try to navigate to a project. The only way to get to an issue details page is by clicking the link in an issue filter. All other links 404. Has anybody encountered this yet? If so, any ideas on how to workaround?

2 answers

1 accepted

2 votes
Accepted answer

Solved our problem! Normally we copy over the web and server xml files after an upgrade (since they have our specific changes). Looks like there were changes in web.xml that were made an not in our file. After we made the necessary updates, everything was working again. Thanks everybody for looking into this.

Thanks, this was a big help!

0 votes

When you are getting a 404, can you check the url on the browser? Is there any difference from issue filter? Like a different context path or host name? Also, check your base url configuration.

The URLs all look the same no matter where we come from. Even copying URLs from one working window to the next fail with 404. :( I tried whitelisting our Base URL in the hopes that might do something since we do have the port in our URL (no luck). to be very much like our problem.

What is also weird is opening to a new tab or window from filters also goes to 404. So only clicking a link in the filter works. Seems like we can still view and edit tickets in the Agile tabs. Guess this will give everybody good practice using the Agile tabs until I can find a workaround or Atlassian to find a fix.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,115 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you