Help: it doesn't work to use emails to create issues!

First I have set up a "Pop/IMAP mail server" on "Incoming Mail" page and it says "The connection was successful." if click "Test Connection" button.

Then I set up a "Mail Handler", however, it shows message "No messages in mailbox" when I click "Test" button, the detail information is: "No messages were found in this mailbox. To properly test this handler, populate your mailbox with a few emails first and re-run the test. Found 0 unprocessed message(s) in the imaps folder."

Actually, there is email on incoming box.

Is there anything wrong?

5 answers


If the Test Connection works fine, just make sure that you have configured the correct server and a valid project to it. Also, the sender has to have permissions to create issues in your JIRA project.


See my screenshot below: Project is correct and default reporter is with administrator permission. What's the problem?a.jpg


You don't necessarily need to put the Default Reporter; if you fill that field all your issues will have the Default Reporter as the creator of the issue. But anyhow the original email has to be of a valid user with the appropriate permissions for browsing your project, creating issues in your project and adding comments in your project.

So first make sure that the user that is sending the email can actually create issues manually.


I have tried the user that is sending the email could actually create issues manually. But it still doesn't work yet and tells "No messages in mailbox."


The problem is resolved if I set "Protocol" as "POP" instead of "IMAP". Thank you so much for the help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,764 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you