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Getting "An error occurred while trying to contact JIRA"

Hi. I am trying the free trial of Jira On-Demand. I want to log in as the administrator to start building a project and adding users, but get the following when I log in:


An error occurred while trying to contact JIRA

any suggestions?

thanks

4 answers

It looks like JIRA 6.0.1 skips the Admin login confirmation (the dialog that is displayed whenever you select Administratrion -> User Management, for example) when you select Projects -> Create Project from the primary menu bar. If I try to create a project once I have received "temporary access to administrative functions", the create project function works as expected.

just to clarify - it seems i have logged in, and see the dashboard, but can't seem to do any of the admin stuff.

0 votes
Timothy Community Leader May 17, 2013

Any screenshots?

I just got help from Alassian support. They don't know why it happened but the problem was that for some crazy reason, the main account i was using wasn't given admin access.. Although they said they'll continue to research why it happened, i'm all set now. . thanks!

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