Get Active Users Count

Hi. I want to get the number of 'active users' (users counting towards the JIRA license), but when I try the SQL queries on the docs: it gives me a lower number (by 28) than the JIRA (v5.0.6) admin panel gives me. We are using Crowd

2 answers

1 accepted

Hi Jared,

Did you run the SQL commands against the JIRA or the Crowd database? You'll need to run them on the Crowd database.

Best regards,
Lucas Timm

Thanks Lucas! Does the same thing apply for Confluence?


If Confluence is also using Crowd, it's the same thing. However, if the Confluence user base is not on Crowd, then it will depend of the Confluence version you're using. Confluence 4.0+ (if I'm not wrong) already uses the embedded Crowd just as JIRA, so the queries will work. If you're using an old Confluence version, though, I'm afraid it won't work.

Best regards,
Lucas Timm

Okay thanks for the clarification!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

244 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you