I need to know if I can draw the Time information logged by different people per Jira Ticket. In other word, if multiple people log time against the same Jira Ticket, can I pull that information from Jira in order to report how much time was spent per issue per user?
The plan is to use this information, and based on the role the user is assigned to (Dev, QA, BA, etc.) be able to extract the actual time spent working on an issue.
You need something like the Timesheet plugin - https://marketplace.atlassian.com/plugins/jira-timesheet-plugin - I think that can meet the basics. I'd also consider the Tempo plugin https://marketplace.atlassian.com/plugins/is.origo.jira.tempo-plugin as that can definitely do it, or possibly one of the more general reporting plugins (if you're going to want to do reporting on other stuff as well)
Yes, you can put 'worklog' when you work in one JIRA issue.
Workaround is this:
1) You see the issue.
2) Work about problem in issue.
3) When finish work, put worklog about the work do it and time spent on it.
In issue, it have one section called 'worklog' that you can see the time spent in the issue and work by user.
For more information you can read the documentation:
Hope it helps,
Have you seen Intelligent Reports? It gives you detailed methods to work with the time information in practically any way you choose, without need to learn any scripting language or API. Just design your report in Microsoft Word and point and click to select how data is processed and filled into the report. We even have an example project timesheet template to get you started. Try it out with the free 30 day trial.
Hope it helps.
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