Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hello,

Do we have provision of Esclation Matrix in JIRA ? If yes how can I implement that. 

Many Thanks in advance. 

 

Regards

Shreshtha Gupta

1 answer

1 vote

Not in JIRA, as JIRA isn't really for that.

But it is in JIRA Service Desk.  It's not what I think you are really talking about, but JSD has "Automation" that can do this sort of thing. 

There's a rule for Automation that shows as "Keep on top of SLAs" - that should enable you to set up a form of escalation.   Have a look at Project Settings - Automation.

Thank you for the prompt response.  I meant JIRA Service Desk itself. 

I got my solution for now. 

Thanks a lot.

Shreshtha

Like Ranjit Kumar likes this

Hi Shreshtha, 

I'm also trying to build the escalation metrix for JSD project but couldn't find much option to do. It would be really great if you can share the details with me,

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you