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Escalation Matrix

NSDC Support Admin May 30, 2017

Hello,

Do we have provision of Esclation Matrix in JIRA ? If yes how can I implement that. 

Many Thanks in advance. 

 

Regards

Shreshtha Gupta

1 answer

1 vote
Nic Brough [Adaptavist] Community Leader May 30, 2017

Not in JIRA, as JIRA isn't really for that.

But it is in JIRA Service Desk.  It's not what I think you are really talking about, but JSD has "Automation" that can do this sort of thing. 

There's a rule for Automation that shows as "Keep on top of SLAs" - that should enable you to set up a form of escalation.   Have a look at Project Settings - Automation.

NSDC Support Admin May 30, 2017

Thank you for the prompt response.  I meant JIRA Service Desk itself. 

I got my solution for now. 

Thanks a lot.

Shreshtha

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