Not in JIRA, as JIRA isn't really for that.
But it is in JIRA Service Desk. It's not what I think you are really talking about, but JSD has "Automation" that can do this sort of thing.
There's a rule for Automation that shows as "Keep on top of SLAs" - that should enable you to set up a form of escalation. Have a look at Project Settings - Automation.
Thank you for the prompt response. I meant JIRA Service Desk itself.
I got my solution for now.
Thanks a lot.
Shreshtha
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Hi Shreshtha,
I'm also trying to build the escalation metrix for JSD project but couldn't find much option to do. It would be really great if you can share the details with me,
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