Error with component ordering in 'Gantt-Chart for Jira'

Hi, we have just installed the trial version of 'Gantt-Chart for Jira' and have run into an issue with ordering/grouping.

The following Filter works correctly on one project but not another:

fixVersion is EMPTY ORDER BY component, assignee, "Planned Start", issuekey

On the erroneous project, the output looks like the image below:

You can see that the Admin component group is displayed correctly, as are all the individual issues, but the other component headers are not, you can see where they are supposed to be by the repetition of assignee names and also the mis-aligned rows on the right hand side.

Again, this works corrctly on another project. Anything I'm missing? - UPDATE: Errors actually found in our 'working' chart as well, see below:

The previously 'working' chart with the same filter is now showing some problems as well, all headers and groups in the issues list are correct but there are either issues missing or the actual chart is misaligned, see image below:

Note how the issue TB-32 chart is not in line with the issue list.

Thanks, Adam

2 answers

HI, I'm not sure if this is related to our issues, but I have also noticed that certain styling elements (e.g. the squares on the background of the timeline) do not load when a user has a '.' in their username, e.g. adam.westbrook

Hi Adam,

please download from my server at JIRA 6.x: this version has fixed the "dot within a user name" problem causing CSS-misinterpretations.

Does this work for you within your local environment?

Kind regards,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,770 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot