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Error in fetching data from Indexes

Hi, 

I am facing issue while executing Test case in Jira. Screenshot 2022-08-30 101530.jpg

 

Index error.jpg

 

How to fix this error. Do I need to delete .jira-home.lock file?. And before deleteing do I need to stop Atlassian Jira - Services ?

 

Please suggest solution.

Thanks

Baskar

3 answers

Hi @Gnanabaskar ,

 

Looks like your index files are corrupted. you can delete caches folder from your application-data/jira (jira.home folder) and restart your application. Do you re-index after restarting.

 

https://confluence.atlassian.com/jirakb/re-index-in-jira-fails-due-to-indexformattoooldexception-973482953.html

Before starting re-index , should I delete .jira-home.lock ?

not required. 

0 votes
Pramodh M Community Leader Aug 29, 2022

Hi @Gnanabaskar 

If the Indexes are corrupted, you need to perform Full indexing which would essentially lock Jira

Thanks,
Pramodh

Pramodh M Community Leader Aug 29, 2022

Hi @Gnanabaskar 

  • Stop Jira
  • Remove the lock file
  • Remove the Indexes
  • Start Jira
  • Perform full indexing

Reference

https://confluence.atlassian.com/jirakb/jira-applications-are-locked-224400783.html

Thanks,
Pramodh

Even after re-index i still face issue during test execution (Error in fetching data from Indexes) . Re-index was done twice.

Lockfile.jpg

I am unable to delete this file for Re-indexing.

If I stop Jira Service this lock file disappears. If I start jira this file is appearing.  If I try to delete, Its not allowing to do so. 

Pramodh M Community Leader Aug 30, 2022

@Gnanabaskar 

If it's appearing, don't try to delete the file, instead perform the index and then see it it works

Reference

https://confluence.atlassian.com/jirakb/jira-does-not-start-due-to-index-lock-file-s-224402146.html

Thanks,
Pramodh

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