I need to import a project from a backup. It looks like it's working then at the last minute it tells me the archive is missing the entities.xml.
I'm trying to import just one project into a trial version of cloud. I also tried the entire backup untouched, but that gave the same error.
Hi @Ted D
May I ask if the entities.xml file is in the root of the zip folder or it is within a folder which is in a folder?
When you said at the last minute it fails, do you mean that you were able to pick the project in the zip file and you started the import process only for it to fail?
Lastly, can you confirm where the backup is from (cloud or server) and can you generate a new backup and try with this instead?
Get us a screenshot of what it says went wrong when you perform the import.
The entities.xml folder is in the root folder of the zip.
I didn't get asked to pick the project, just picked the zip. It goes for a while, then shows this dialog.
The backup is from Cloud and import is into a trial of cloud. I'll try a more recent backup. The one I'm trying to restore is 3 weeks old. More recent ones don't have the missing project I'm trying to restore.
I encountered the same issue when I was trying to restore the backup from one cloud instance to another via mac, chrome browser. The below steps worked for me:
1. I removed the data and logos directory to another folder so that my backup folder only contains the activeobjects.xml and entities.xml file.
2. Then I went inside my backup folder and select both the xmls(activeobjects and entities) and compress them, which created Archive.zip
3. Then I restore the backup on another cloud instance by selecting the Archive.xml file.
Major points for @Sugandha , this is exactly what I was missing. The documentation I had reviewed was very poorly compiled.
Next question that I have is:
If I'm trying to copy my production site to POC and do not want to grant any additional users a license to this page, is there a way to work around this error?
There was an error importing file activeobjects.zip. Following issues were reported:
Thanks Anuradaha Das, your answer helped.
Using Safari this ended up downloading a zip that auto-uncompressed. When doing the same with Chrome, I got the zip only.
The problem is that there is a folder that has the two files. I compressed only the files, uploaded the zip, works ok.
Probably a bug, I guess there is already a bugreport about it.
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