Error - Attach screenshot to the issue

Hi

When I try to attach screenshot to the issue the error appears. I see new window with java applet, but applet doesn't work - it displays error message (screen attached).

See the java console output:

Java Plug-in 10.21.2.11
Using JRE version 1.7.0_21-b11 Java HotSpot(TM) Client VM
User home directory = C:\Users\xXx
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
	Match: beginTraversal
Match: digest selected JREDesc: JREDesc[version 1.6+, heap=-1--1, args=null, href=http://java.sun.com/products/autodl/j2se, sel=false, null, null], JREInfo: JREInfo for index 0:
    platform is: 1.7
    product is: 1.7.0_21
    location is: http://java.sun.com/products/autodl/j2se
    path is: C:\Program Files (x86)\Java\jre7\bin\javaw.exe
    args is: 
    native platform is: Windows, x86 [ x86, 32bit ]
    JavaFX runtime is: JavaFX 2.2.21 found at C:\Program Files (x86)\Java\jre7\
    enabled is: true
    registered is: false
    system is: true

	Match: ignoring maxHeap: -1
	Match: ignoring InitHeap: -1
	Match: digesting vmargs: null
	Match: digested vmargs: [JVMParameters: isSecure: true, args: ]
	Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: ]
	Match: digest LaunchDesc: http://java.com/applet/JavaDetection_applet.jnlp
	Match: digest properties: []
	Match: JVM args: [JVMParameters: isSecure: true, args: ]
	Match: endTraversal ..
	Match: JVM args final: 
	Match: Running JREInfo Version    match: 1.7.0.21 == 1.7.0.21
	 Match: Running JVM args match: have:<>  satisfy want:<>

I use Windows 7 x64, Chrome 26 or Firefox 19 and JRE 7u21.

JIRA version is v6.0-m07.1#6046-sha1:678a888

Any ideas how to fix it?

1 answer

1 accepted

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Daryl Chuah Atlassian Team Apr 27, 2013

Hi Kam

Since you are using Java 7, very unfortunately I guess your current situation has bump you into this bug report: JRA-30747

Please feel free to comment and add yourself as watcher in order to receive any latest updates from the developer and feedback from other user that is facing the same issue.

Hope it helps !

Cheers :)

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