Email notifications are not working

I added the watchers to one of my projects thinking that any change in that particular project like creating, editing and moving task to another swimlane would trigger an email notification to all the watchers. Email notification to the watchers usually works except the last time. Need help figuring out what might have gone wrong.

1 answer

0 votes

Jira is controlling notification based on events and the notification scheme assigned to the project where that issue exists.   Your board could contain issues from different projects with different notification schemes.

I would recommend checking that this user is actually expected to get an email notification for the event you actually completed.  One way to do this is use the Notification helper in Jira.   Entering in the user account, issue key, and specific event type can then be tested to see if Jira is currently configured to send a notification to that user when that happens or not.  If not, then it tends to tell you why and how you can change the config to fix this.

Also, how are your swimlanes configured on that board?   Depending on how you have these organized will determine what kind of change might happen to an issue when it changes swimlanes.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,870 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot