we're recently unable to edit comments, that have been posted before within Jira Service Desk Tickets. It doesn't matter, if the the comment will be "posted internally" or "share with customer". In both option we do now have the following error message.
Any idea what might be the reason for this?
We didn't make any changes in the configuration.
Hi @Timo Saueressig ,
did u installed a third part plugin on your JIRA instance? Try to perform the same action after enabling safe mode (https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html). If it works it means that there's some app causing your issue.