Summary - Looking to restrict issues from a single project from being transitioned from one status to another for 24 hours.
More Color -
Team members are deploying requests (status = Deployed) and then immediately closing the ticket (status = Closed). Aside from being bad practice this results in others providing feedback on the deployed ticket causing the ticket to be reopened.
So I'm looking for a way to prevent the transition to Closed from happening for 24 hours past the time it was deployed.
I put the transition time in a custom field but I cannot figure out the scripting portion for the workflow transition to use.
Any/all help is appreciated.
Hi @Ron Lindstrom , While your requirement is tricky it is equally complex. If I were you, I would make it less complex, by restricting the close transition and limiting the project lead to perform a bulk update the next day.
Another solution that I could think of is to automate transition issues using restapi script.
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