What does it mean when there is a white space between the graph reporting? Occasionally Jira becomes unresponsive, would that whitespace be because jira isnt running so it isnt reporting? Is there something in a log file that I should be keyword searching for?
Any input is greatly appreciated.
If you don't see any green or blue it means that there are no idle or active connections.
It is a weird condition but this can happen, maybe you can submit a formal ticket to atlassian support to get an answer.
Do you have any clue about what causes your performance issues? Maybe we can help you with that
For us, when the java garbage collection ran it killed the app which introduced that blank in the graph. We resolved it by modifying the jira service with the following options to reduce the pause of locking Jira.
I agree support will be better to assist you but id check your gc logs to see if there are long pauses which would make Jira unusable during the lock.
I'm not sure what's our issue but memory usage is high and get a lot of errors like this:
org.apache.catalina.connector.ClientAbortException: java.io.IOException: An existing connection was forcibly closed by the remote host] with root cause
java.io.IOException: An existing connection was forcibly closed by the remote host
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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