Hello, I have a dashboard shared with project A. On the dashboard are 5 different filters, also all shared with project A. I have 2 users: user1 and user2. User1 is member of several project roles in the project and can see the dashboard correctly, user2 is only member of projectrole "users" and he get's several errormessages on the different filters/gadgets:
- on the "filter results": errormessage "The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator."
- on the Pie Chart gadget: errormessage "Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above.".
I use both users on the same laptop, same Jira instance, same browser (version). What can be the issue? Thanks for the help.
@Sandra MeessenCheck this, since you are the one that created this filter it should appear on your favorite filters click it the filter and then go to Details at top of the search boxThen choose project, as shown, Click the Add then Save
Now users /groups in project A should have Browse project permission, i think this should work.
I'm also seeing this. I just received a user issue saying he can't see the dashboard gadgets (he added the dashboard as a favorite but all the gadgets say "Unfortunately, one of more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the little bar above") but others on his team can.
The dashboard was created by his manager so I checked to make sure the filters were shared and they were. The filter is shared with a user group. I then verified that the user was part of that group and he is. Others on his team can see the dashboard but he cannot.
I think this is what Moses and Raj suggested above, but I'm reframing it in a way that makes more sense to me:
Your gadgets and dashboard may be visible, but those based on filters you have saved in search will be blocked because the filters themselves are set to private by default. To fix this:
1. Click the Issues tab.
2. Scroll down to and select "Manage Filters".
3. Click the gear wheel next to each filter used in your gadgets and add users as needed (jira-users is the broadest and offered by default).
Your gadgets should now appear in the relevant dashboard for any users you shared the filters with.
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