I have a team updating tickets daily, with management and key stakeholders getting overwhelmed with update notifications when comments are added to tickets. I plan to alter the default notification scheme to reduce some of this, however I'd like to have the ability to ensure that the end-of-day status on a given ticket goes out to key watchers.
My thought is to create a new comment entry option to capture the daily status, and that comment would go to the new notification scheme. I have no idea if this is possible, so I thought I'd reach out to see if anyone here may have already seen or done this, or has other ideas on how to approach this.
Ideally this would also allow me to create a filter that I could use on a status page in Confluence linked to my JIRA instance so that key stakeholders can update by email or by visiting the status page.
Thanks in advance!
I would suggest using JIRA's subscription feature:
Find more data here: https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs