Daily Status Update

I have a team updating tickets daily, with management and key stakeholders getting overwhelmed with update notifications when comments are added to tickets.  I plan to alter the default notification scheme to reduce some of this, however I'd like to have the ability to ensure that the end-of-day status on a given ticket goes out to key watchers.

My thought is to create a new comment entry option to capture the daily status, and that comment would go to the new notification scheme.  I have no idea if this is possible, so I thought I'd reach out to see if anyone here may have already seen or done this, or has other ideas on how to approach this.

Ideally this would also allow me to create a filter that I could use on a status page in Confluence linked to my JIRA instance so that key stakeholders can update by email or by visiting the status page.

Thanks in advance!

1 answer

0 vote
Peter Bengov Community Champion Mar 06, 2015

Hey Ed,

I would suggest using JIRA's subscription feature:

  1. Write a JQL filter to the tickets you would like people to get (you can use the same one you are using on Confluence).
  2. Subscribe a group to that filter with the relevant time you want the email to be sent.
  3. Note: since you can use lines like watchers = currentUser() this means the end result of the subscription will be different for each user which makes this feature so useful.

Find more data here: https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 2 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

13 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you