Custom Scheduled Job -HTML Email Template not formatting as it should

Question

Hi, I created custom scheduled job with ScriptRunner that is checking all our projects and sending out emails to responsible for those projects. An email is basically a HTML table with relevant data for the responsible. My problem here is that I can't seem to find the solution to format table the way I want. I can add borders, and change the background colors of the table rows and columns, but I cant make the table columns to have fixed width. It always has adjustable size (it takes the size of the text). Is there a workaround for this maybe? Am I doing something wrong here? Take a look at the "table" part of my code bellow. if(mapResponsible.get(responsible2.toString())) { //style='border:1px solid black' emailBody = ""+ "" + issueTypeName + ""+ "${overDue}"+ "${overdueTime}"+ "${mutablelink.key}"+ "${projectNumber}"+ "${msReviewType}"+ "${reviewMs}"+ "${commentFinding}"+ "" + dueDateFormated + ""+ "${severity}"+ "${activity}"+ "${desription}"+ "" + url + ""+ "${referenceToDocuments}"+ "${activityImplemented}"+ "${responsible_2.displayName}"+ "${qe_cs.displayName}"+ "" mapResponsible.put(responsible2.toString(), mapResponsible.get(responsible2.toString()) + emailBody); } else // If responsible is not in the list: add responsible, add email body { emailBody = ""+ //style='width: 500px; table-layout:fixed; overflow: hidden;' ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ ""+ "" mapResponsible.put(responsible2.toString(), emailBody); if(mapCheck.get(responsible2.toString())){ mapCheck.put(responsible2.toString(), mapCheck.get(responsible2.toString()) + "f") }else{ mapCheck.put(responsible2.toString(), "f") } log.debug(responsible2) } And it's also not working when I add width to for e.g. or anywhere. Thanks in advance.

T	OverDue	Overdue Time	Key	Project Number	MS Review Type	MS Review	Comment/Finding	Due	Severity of findings	Activity	Description of implemented activity	Findings Link	Reference to Documents	Activity implemented on Date	Responsible for findings	QE-CS
" + issueTypeName + "	${overDue}	${overdueTime}	${mutablelink.key}	${projectNumber}	${msReviewType}	${reviewMs}	${commentFinding}	" + dueDateFormated + "	${severity}	${activity}	${desription}	" + url + "	${referenceToDocuments}	${activityImplemented}	${responsible_2.displayName}	${qe_cs.displayName}

kukabgd · Answer

Hi Kristian,

thank you for the hint. You are right, we are using server.  I've updated tags. Hopefully now I can get some response to this question.

Regards,
Stefan

Kristian Walker · Answer

Hi kukabgd,

Can I please ask if you are using Jira Server or Jira Cloud as you have marked this answer as Jira Cloud and in Jira cloud, I can confirm that Atlassian does not provide any API's for sending custom emails and that they only provide the Send notification for Issue API which can send a notification when an issue is updated.

If you are using Jira Serv er then I would ask you to update the tags for this post to tag this as Jira Server so that users familiar with Jira Server can advise on this requirement.

Regards,

Kristian