Crowd application unable to sync with AD

My crowd application is unable to sync with AD however it sync's well with JIRA. Below is the error message that i get in log files.

I tried increasing the connection timeout setting to 20secs which was earlier 10secs. Could you please advice? Note- crowd version 2.4.0

Below is the error log-

2015-07-29 02:02:57,166 scheduler_Worker-7 INFO [] failed synchronisation complete in [ 24026ms ]
2015-07-29 02:02:57,188 scheduler_Worker-7 ERROR [] Error occurred while refreshing the cache for directory [ 32771 ].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: zs.local:389 [Root exception is connect timed out]]
at org.springframework.scheduling.quartz.QuartzJobBean.execute(


1 answer

This widget could not be displayed.

Hi Neeta, 

I've found the following message:

zs.local:389 [Root exception is connect timed out]]

This means Crowd cannot communicate to zs.local or if you have multiple domains, they aren't replicating properly. Please check if this host is correct and your AD's are replicating.



Renato Rudnicki

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

307 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you