I have not encountered this particular problem before. Could you please let us know more about which platform you're using? (ie Jira Cloud vs Jira Server)
And if this is Jira Server, please let me know what version of Jira you're running.
Also are you just using the User Management -> Create User button in order to create these accounts? If you were connecting Jira to an external directory like Crowd or LDAP, then it might be a configuration setting in regards to how Jira is syncing data from those other directories. But if you were creating these directly inside of Jira itself, I can't yet see why the Full Name field would be anything other than the value you entered there.
Please let me know.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs