Hi, i have a created v/s resolved plugin that displays total tickets in a month. What happens is that it only displays the tickets that are open now. It does not show any of the ones' that have been closed. Any inputs? This is a Jira 4.2 version. Below is an image.
Does the workflow associated with your issue type having a post condition to set the Resolution field to one of the Resolved values? Open one of the issues and check what is the value shown for "Resolution". If it is showing UNRESOLVED, it means you need to fix up the workflow.
The above was a ticket that was in closed status. As you can see it has closed ticked. Sorry if i am sounding ignorant but this software seems to get seriously complex. When we close a ticket, we say resolve issue -- Fixed and then we click on close issue which is what was done in the screen above.
Hi Renjith, appreciate your patience and the support and apologies if i am not getting simple things right :).
Yes, we would love to upgrade at some point but given my lack of knowledge dont wnat to break a working system.
No, we did not customize the workflow, it is just as it was. Just made a coyp of the original. Below is a snapsot of a ticket in closer state. Is this what you were looking for?
Perfect. Let's start from beginning.
JIRA's complexity comes from the fact that it is highly customizable. If you are not customizing, it should work without any problem with the default workflow.
Also Uday, JIRA 4.2 is really really old. Are you not having any plans to upgrade?
I did chose a filter and not a project and below is the criteria.
I believe that if an issue is resolved and then closed then it will be included. If an issues is closed without being resolved in its work flow it would not show.
I do not believe there is a created vs closed gadget - although somone may be better placed to advise on this.
Hope this helps...
For your information, either the ticket status from open to close or open to resolved, the chart will show the issue as resolved.
If both have been confirm that chart are not showing the resolved in Chart, you could refer to this pages for troubleshooting https://confluence.atlassian.com/display/JIRAKB/Created+vs.+Resolved+chart+showing+incorrect+count+of+resolved+issues
I hope it helps, Regards John.
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