Create Issue Screen

[Brian Mitchell]

Probably a stupid questions but im having real trouble understanding how i configure the inital "create issue" screen for a project.

I have created a cusomtized, workflow, issue type, field config, screen config.

and im able to customize every other screen in the workflow open -> reopened etc but for some reason all efforts on editing the create issue screen, it doesnt seem to change.

Can anyone help me? Im probably being stupid but i have been click around for the best part of 2 hours now.

[Nic Brough [Adaptavist] · Accepted solution]

Ok, you've got the right idea, but it is complex.

Go to the project header. Look for "screen schemes" and drill down from there.

Or, from the ground up:

1. Create a "screen" with the fields you need on it (call it my-create-screen)
2. Create a "screen scheme" that says "use my-create-screen for the create process" (call it my-screen-scheme).
3. Create an "issue type screen scheme" that says "use my-screen-scheme for issue type X", where it might be easiest to use it as the default for all issue types.
4. Associate that issue-type-screen-scheme with the project

Now, the ground-up will work as a foundation, but you are still relying on the field configuration and field contexts to work. Get this bit working first though and we'll come back to the rest. The quick and dirty way to make this clear is to create a new field with a blindingly obvious test name, make sure it's global, don't even look at it in field configs, and add it to ONLY your new screen. You'll know your screen-scheme hacking is working if it appears on "create".

[Nic Brough [Adaptavist]]

Ok, you jumped ahead of me, which is good. As the "from scratch" didn't work, the next thing was to check the field configuration, and finally the field context. You got through those two without me.

It's not a bug, that's the way it works. You shouldn't need to re-index though!

[Brian Mitchell]

As i writing the above i hada brain wave so checked the custom field configuration and i added the custom field to the project and reindexed jira and BOOM the fields appear on the screen, seems odd that you can happily create screens and workflows with every field created in jira but if its set to a specific project rather than global then it wont appear.

Looks like a bug to me, it should throw a error or message if it notices a field is trying to be added to a project screen and the field isnt global and therefore will not show on the screen.

Thanks for your help.

[Brian Mitchell]

Hi i have done all the above but i must have done it incorrectly as its still having no effect on the "create issue screen"

I have a screen and a screen scheme and a issue type screen scheme that is associated with the project in question but the create issue is missing two fields that i am seeing in the screen configuration.

These are custom fields and i have ensured they are not hidden in the field configuration.

Its startiing to get very frustrating as from the look of it i have done everything correctly, but i obvisouly havnt and its not obvious what is wrong.