Copying Comments to Linked Issues

Currently we are using Jira between multiple departments. Each project is for each department. In general, we escalate and link issues between departments for visibility. For example, someone sends in a request for a purchase of a new computer. This would involve multiple departments such as purchasing and IT. When these requests transfer between departments, the issue is cloned and linked using Scriptrunner. When the issue is cloned and linked, everything gets copied between projects including the comments. Now we have two issues in JIRA, one in IT and one with Purchasing department. The problem is that users and mangers are confused which ticket to comment at once the ticket has been cloned and linked. For instance a comment in the IT ticket does not copy the comment onto the Purchasing ticket and vice versa. This creates fragmented communication. 


As soon as a user comments on an issue, how can we copy comments between linked issues in different projects immediately? 


1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,183 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you