Confluence license issue after upgrading

After web upgraded confluence to the latest version, when we try to access the web interface we get a license inconsistency error similar to the bug filed on this link: https://jira.atlassian.com/browse/CONF-19705 . Now we bought a valid license but we can't find how to apply it and resolve the issue.

2 answers

This widget could not be displayed.

You can do a quick temporary new install of Conflunence (let's call it conf-temp) and apply the license to it.

Then, in the conf-temp data directory, open the file confluence.cfg.xml and copy these lines over to the confluence.cfg.xml of your production server, overriding the previous ones.

<property name="confluence.license.hash">qPmxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx;3w</property>
<property name="confluence.license.message">qqRMxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxDhzIL</property>

This widget could not be displayed.

Hi Tarek,

This issue might have somethign to do with the different types of licenses from Confluence before 3.0 and after this version.

The best course of action is to restore Confluence and upgrade to Confluence 3.0 version which support the license version 1 and 2.

If you still have any problem upgrading Confluence, I suggest to open a support ticket so we can help you in that. :D

Hope that helps!

Best,

Rodrigo

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

199 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you