I have configured JIRA (incoming emails) mail server and mail handler for existing email id. It configured successfully but it started created issues for old emails. Can you please suggest how can we prevent it, creating issues for existing emails?
maybe using folders is an idea...
as you explained i understand the email you're using was used or is used for other stuff before.
you may configure the listener to look i a specific folder where you route all those mails you want issues to be created from
oh if you use an imap or pop3 account you may archive old mails to remove them from INBOX?
and if you need some more specific filtering or configuration i suggest using something like JEMH cause jiras included mail listener cannot be adjusted explicitly like JEMH
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