Is there a way to automatically have the computername in a ticket when a client/user creates a ticket?
We have an on prem system to support only our business.
The computername could be found from the environmental settings %computername%, but I'm not sure if Jira can access that.
Any help would be appreciated.
Thank you for reaching out.
Unfortunately, JIRA does not have a functionality to automatically fill the hostname of the user machine when he creates a ticket, however, we understand how relevant this information might be in a helpdesk support base.
That being said, we have reported the following feature request to get it implemented in JIRA Service Desk:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
For now, you can use the third-party plugin Extension for Jira Service Desk to get the hostname address of the issue's reporter, as described in the documentation below:
Let me know if this information helps.
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