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Column is not appearing in issue export excel

Mahmudul Anam

Hi Experts,
I have created a filter in Jira and download the excel. But couple of issue type field which are in the screen tab are appearing in the issue type all view in the browser. But when I download the excel file, those screen tab fields are not appearing.

Could you please tell how to resolve this issue?

Thanks
Anam

Accepted answers

Nic Brough -Adaptavist-

Could you tell us what type of fields they are? (Multi-select, cascading select, etc)

All comments

Nic Brough -Adaptavist-

Could you tell us what type of fields they are? (Multi-select, cascading select, etc)

Nic Brough -Adaptavist-

Tabs only apply to the screens an issue uses. They do no affect the issue navigator or excel output.

Could you check that the "missing" field is definitely appearing in the issue navigator and is not shown when you downloadd ALL fields?

And, again, could you tell us what type of fields they are?

Mahmudul Anam

Hi Nic,

Thanks for your reply.

Actually, I have used two tabs in one issue types. The value of first tab are appearing in the excel but another tab's field are not appearing.

Thanks in advance
Anam

Mahmudul Anam

Hi Nic,
Yes, the "missing" fields are appearing in the navigator.

The field is Date field.

Thanks
Anam

Gaj Umapathy1

I think it's an indexing issue. If you run your searh with a JQL where that customn field is not empty and then do your output it will work. Otherwise JIRA needs to be reindexed.

Gaj Umapathy1

I've had the same issue just now where the custom field appears on the issue navigator but doesn't output to excel. Only if I put the customfield is not empty then I get the values come up on excel. Just to confirm the number of issues for the two searches are the same:

search 1 - project = XYZ and "Customfield" is not EMPTY

search 2 - project = XYZ

Nic Brough -Adaptavist-

No. If the field comes out in the issue navigator (which it does, we established that ages ago), then it is indexed correctly.

Nic Brough -Adaptavist-

That suggests that the field is not valid across the entire project. Check the field context in the admin section

Gaj Umapathy1

Hi Nic, the field is valid across the project and that's why i get the same number of issues for both search 1 and search 2. just to confirm the field is only available for the project XYZ and this project XYZ only has one issue type.

Nic Brough -Adaptavist-

Hmm. That is very odd. I can't replicate it on my local install - the field always comes out when it's valid.

However, what type of field is it?

Gaj Umapathy1

it's a single select list.

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