Client interaction and creating issues or tickets for the development team?

Is there a way the client can login to the system and create issues of their own and assign it to the development team?

Without going through the rest of the system and changing anything else.

We just want to streamline the process of receiving issues or tickets and have the client put them into a system and then we would receive a notification and handle it.

1 answer

1 accepted

There are a variety of ways to do this, some of them do not even require a login to the system.

If each of your clients is going to have an actual login to Jira you can definitely give them the ability to create issues only in certain projects and even limit the types of issues they can create. You could also grant them only the ability to create issues and view issues they have created witrhout giveing them the ability to see or modify other issues in the system.

There is also the option of email enabling certain projects/issue types so that someone can simply email an issue to Jira and Jira will create an issue out of the incoming email. This would not even require tha the user have a Jira login but it does open you up to the potential for spam coming into Jira and having to be filtered.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

111 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you