Client interaction and creating issues or tickets for the development team?

Is there a way the client can login to the system and create issues of their own and assign it to the development team?

Without going through the rest of the system and changing anything else.

We just want to streamline the process of receiving issues or tickets and have the client put them into a system and then we would receive a notification and handle it.

1 answer

1 accepted

There are a variety of ways to do this, some of them do not even require a login to the system.

If each of your clients is going to have an actual login to Jira you can definitely give them the ability to create issues only in certain projects and even limit the types of issues they can create. You could also grant them only the ability to create issues and view issues they have created witrhout giveing them the ability to see or modify other issues in the system.

There is also the option of email enabling certain projects/issue types so that someone can simply email an issue to Jira and Jira will create an issue out of the incoming email. This would not even require tha the user have a Jira login but it does open you up to the potential for spam coming into Jira and having to be filtered.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,852 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot