We recently upgraded JIRA from 4.4.4 to 5.0.6 and are currently looking into upgrading to 5.1. Since the upgrade the UPM has worked fine until recently when it has stopped working.
We are currently using UPM 2.4.1 with JIRA 5.0.6. I have confirmed that the server can connect to the marketplace and can also ping that IP address successfully.
However in our log files we see this error message:
2012-07-13 10:41:25,128 http-49150-9 WARN amallinson 641x1911x1 f9gcbw 184.108.40.206 /rest/plugins/1.0/pending/d2887a26-8680-4348-a7be-8826b1e0dc62 upm.notification.cache.NotificationCacheUpdaterImpl Automatic plugin update check failed
Repeated at random intervals.
When we go to the manage plugin's page we just get the following message displayed:
The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. Click here for more information...
However we can still update plugins and we can also still use the find new plugins page without problems.
Same here, although it's a test system, and I was happily blaming other teams doing some unrelated testing on the network. I will have another look when they've finished. Our symptoms include clicking "upgrade" or "install" and the page just churning and appearing to do nothing, although when you refresh, the change has been completed. It's like the UPM connects ok, does the job, loses the connection (with a similar message to the above) and hence never goes to the "ok, I'm done, tell the user" process.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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