Cannot connect to UPM server


We recently upgraded JIRA from 4.4.4 to 5.0.6 and are currently looking into upgrading to 5.1. Since the upgrade the UPM has worked fine until recently when it has stopped working.

We are currently using UPM 2.4.1 with JIRA 5.0.6. I have confirmed that the server can connect to the marketplace and can also ping that IP address successfully.

However in our log files we see this error message:

2012-07-13 10:41:25,128 http-49150-9 WARN amallinson 641x1911x1 f9gcbw /rest/plugins/1.0/pending/d2887a26-8680-4348-a7be-8826b1e0dc62 upm.notification.cache.NotificationCacheUpdaterImpl Automatic plugin update check failed

com.atlassian.plugins.PacException: 404

Repeated at random intervals.

When we go to the manage plugin's page we just get the following message displayed:

The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. Click here for more information...

However we can still update plugins and we can also still use the find new plugins page without problems.

3 answers

1 accepted

It was a bug. Upgrading JIRA to 5.0.7 solved it for us. Maybe you should try this.


Yeah Atlassian just confirmed as a bug in 5.0.6

0 votes
David Simpson Community Champion Jul 12, 2012

Does this happen regularly?

It may just be that you are having networking issues reaching Marketplace from time to time.

Everytime i have opened the UPM it appears but yet i can still use the UPM to upgrade plugins using it as well as installing new plugins too.

Same problem here. This only affects our JIRA installations, Confluence with UPM 2.4.1 works flawlessly. Any hints?

I am getting these messages as well.

Same here, although it's a test system, and I was happily blaming other teams doing some unrelated testing on the network. I will have another look when they've finished. Our symptoms include clicking "upgrade" or "install" and the page just churning and appearing to do nothing, although when you refresh, the change has been completed. It's like the UPM connects ok, does the job, loses the connection (with a similar message to the above) and hence never goes to the "ok, I'm done, tell the user" process.

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