Can't use notification helper

hi,

I'm trying to use the notification helper, because a user doesn't receive certain notifications (http://blogs.atlassian.com/2013/04/jira-admins-where-is-your-field/). In can't find the specific issue in the notification helper. It is not listed. Some issues are, but just a view from 2 projects. We have a lot of JIRA projects, but all those issues are not listed and I can not choose them. How can I get all issues vissible in the notification helper? I really need this to discover why this user doesn't receive notifications, despite he is watcher and the notification scheme is setup to let him receive.

regards,

Wouter

5 answers

0 vote
Paulo Hennig Atlassian Team Apr 01, 2015

Hello Wouter,

Please, be sure if you have enough permission to browse those issues, if not, try to run the notification helper with admin account.

0 vote

Hi Wouter,

As Paulo mentioned, check if you can access the ticket outside of the the notification helper. It should only bring a list of tickets that you actually have access to.

hi Paulo and Benito,

Thank you for the quick reply. I running the notification helper with with admin account. All issues can be browsed with this account.

as followup, the problem is that I'm only seeing limited issues with every user I choose. And I don't see the issues that the user should see, by his autorisation.

anyone who can help?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

764 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you