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Can't edit the reporter field on a project

A lot of user from our space, can't edit the reporter filed on the ticket of an specific project, even though I and other users are in the administrators group, we can't edit the field.

1 answer

1 accepted

2 votes
Answer accepted

Hello,

Did you check who has the permission to modify reporter on your project?

Selection_300.png

Also reporter field should be present on edit screen, too.

Regards.

Yes, apparently no one can, it's really weird since I can do that in other projects but not even the one that created the project can, is like some kind of bug.

But who has the project permission for modify reporter?  Can you check the permission shown for that project as @Elifcan Cakmak has shown?

From what I was told just now, everyone that has administrator group could do it two weeks ago but now, no one can. You can see that in here Permissions.jpg

Elifcan Cakmak Community Leader May 07, 2019

Hi,

Roles are groups are different things. In your project, project role administrators has the permission to modify reporter. You can see who are in this role on People tab on the left.

Also as I said earlier, reporter field should be on the edit screen of your project. Maybe someone removed it since then?

Regards.

Like Nic Brough _Adaptavist_ likes this

Hi, I was trying to add the reporter field in the edit screen, but it's still not working

Ok, it's on screen, so the next two questions are:

  • Are you using that screen for issue edit?
  • Do you have the project rights to edit the reporter?  (Are you in one of the two roles in the project that have the right in your screenshot?)

Yesterday, I tried to modify the reporter field when I added all the roles in the project, and it didn't work, but I changed the "Edit Screen" as well and even yesterday didn't work, today it worked, perfectly. Thank you for you help to both of you.

This helped me too - the edit screen didn't have 'reporter' field in it, even though it shows on the screen.  Adding it made it immediately possible to edit reporter after an F5.

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